Contact Us
| Customer Service Hotline | |
| Telephone: | (852) 2290 3860 |
| Facsimile: | (852) 2526 4906 |
| Email Enquiry: | contact@shacomfutures.com.hk |
| Office | |
| Address: | Room 303, Houston Centre, 63 Mody Road, Tsimshatsui East, Kowloon, Hong Kong |
| How to get there: | MTR Tsimshatsui East, Exit P2 |
| Service Hours | |
| Monday to Friday: | 9:00 am - 5:00 pm |
| Closed on every Saturday, Sunday and Public Holiday | |
| Customer Feedback | |
| Your feedback is always welcome and appreciated. If you have any suggestions, do not hesitate to let us know via the following channels: | |
| Fax: | (852) 2526 4906 |
| Email: | contact@shacomfutures.com.hk |
| Mail: | Rm 303, Houston Centre, 63 Mody Road, Tsimshatsui East, Kowloon, Hong Kong |
| We will handle your communication in a prompt, fair and impartial manner. All information will be kept confidential. Normally, an acknowledgement will be issued to the complainant within 7 days upon receipt of the complaint. A final response will be given to the complainant within 30 days from the receipt of the complaint. Otherwise, a response will be sent out giving reasons for the delay and indicating when a final response is expected to be provided. In any case, a final response will be sent to the complainant not exceeding 60 days from the receipt of the complaint. | |
| If you find your complaint cannot be resolved to your satisfaction, you have right to report the complaint to the Financial Dispute Resolution Centre (FDRC). The contact details of FDRC is available at their homepage http://www.fdrc.org.hk | |
